Maximo IT Service Management

Information Technology has become a mission critical resource. As organizations become more dependent on technology to conduct their day-to-day business, they are demanding a more responsive IT department and environment that can adapt to changing conditions and deliver reliably and consistently at an acceptable cost. IT Service Management (ITSM) provides an integrated approach to effectively deliver IT services that meet customer and business requirements. ITSM integrates people, processes, and technology into a well-designed system based on best industry practices.

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PopWare provides a wide range of best practices consulting as well as implementation and technical professional services built around the Maximo IT Service Management. Our subject matter experts are focused on helping customers plan, deliver, and implement solutions to support their mission critical business processes ensuring that the greatest possible return on their investment in Maximo IT Service Management is achieved. Our consultants are highly skilled and have extensive experience with Maximo and related web-based technologies. They understand the underlying architecture of Maximo and are skilled at applying its business process automation capabilities to meet your unique business requirements.

PopWare's ITSM approach embodies best practices as defined by the IT Infrastructure Library (ITIL), a de facto industry standard for IT management. We provide experienced personnel who apply these industry best practices and proven methods to guide your through the necessary steps to build a powerful, business-driven IT organization. Our services for Maximo IT Service Management include:

• Needs Assessment
• Implementation Consulting
• System Integration
• Data Migration
• Post Implementation Audits

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